Andrea Soler Coaching, LLC Terms of Use

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All contracts ("Contracts" or the "Contract") are between the Client (the "Client") and Andrea Soler Coaching, LLC (the "Coach"). 

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Updated January 2025

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Description of Coaching: Coaching is partnership (defined as an alliance, not a legal business partnership) between the Coach and the Client in a thought-provoking and creative process that inspires the client to maximize personal and professional potential. It is designed to facilitate the creation/development of personal, professional or business goals and to develop and carry out a strategy/plan for achieving those goals.

1) Coach-Client Relationship
A. Coach agrees to maintain the ethics and standards of behavior established by the International Coach Federation “(ICF)” (Coachfederation.org/ethics). It is recommended that the Client review the ICF Code of Ethics and the applicable standards of behavior.
B. Client is solely responsible for creating and implementing her/their/his own physical, mental and
emotional well-being, decisions, choices, actions and results arising out of or resulting from the coaching relationship and her/their/his coaching calls and interactions with the Coach. As such, the Client agrees that the Coach is not and will not be liable or responsible for any actions or inaction, or for any direct or indirect result of any services provided by the Coach. Client understands coaching is not therapy and does not substitute for therapy if needed, and does not prevent, cure, or treat any mental disorder or medical disease.
C. Client further acknowledges that she/they/he may terminate or discontinue the coaching relationship at any time.
D. Client acknowledges that coaching is a comprehensive process that may involve different areas of her/their/his life, including work, finances, health, relationships, education and recreation. The Client agrees that deciding how to handle these issues, incorporate coaching principles into those areas and implementing choices is exclusively the Client’s responsibility.
E. Client acknowledges that coaching does not involve the diagnosis or treatment of mental disorders as defined by the American Psychiatric Association and that coaching is not to be used as a substitute for counseling, psychotherapy, psychoanalysis, mental health care, substance abuse treatment, or other professional advice by legal, medical or other qualified professionals and that it is the Client’s exclusive responsibility to seek such independent professional guidance as needed. If Client is currently under the care of a mental health professional, it is recommended that the Client promptly inform the mental health care provider of the nature and extent of the coaching relationship agreed upon by the Client and the Coach.
F. The Client understands that in order to enhance the coaching relationship, the Client agrees to communicate honestly, be open to feedback and assistance and to create the time and energy to participate fully in the program.
 

2) Services

The parties agree to engage in a weekly, monthly or ad hoc Coaching Program through online meetings only. The Coach will be available in a limited capacity by email or telephone in between scheduled sessions. The Client can reach out to info@andreasolercoaching.com with any non-urgent matters, and the Coach will respond as soon as possible. The Coach may also be available for additional time per Client’s request.
 

3) Schedule and Fees

1:1 Coaching:

This coaching agreement is valid as of the day of the initial booking. 1:1 sessions with the Coach include one, 50-minute session that expires 3 months after the purchase date. Monthly subscriptions will renew on the same calendar day each month. Rates are subject to change based on availability and macroeconomic factors such as inflation and/or currency value. The Client will pay the Coach in full before work begins. 1:1 sessions will be invoiced after each session (if paid for individually), or prior to the billing date for monthly/yearly subscriptions. 
The calls/meetings shall be 50 minutes unless otherwise stated. Initial introductory calls are 15 minutes. If rates change before this agreement has been signed and dated, the prevailing rates will apply.

Should the original form of payment expire, or have insufficient funds, all further sessions will be postponed until payment type is updated and/or all outstanding invoices are paid. 

 

Signature Program:

All signature programs will be paid for in full, or enrolled in a payment plan, before the program start date. After the purchase of the signature program is complete, there are no refunds provided. All payments must be made according to the payment schedule. 

Clients are responsible for the entire agreed upon amount regardless of the Client's level of participation in the program, the payment plan selected, or the program's end date. If the Client chooses to leave the program prematurely for any reason, payments will continue to be collected in full until the total agreed upon amount has been paid.

Should the original form of payment expire, or have insufficient funds, access to the program will be restricted until payment type is updated and/or all outstanding invoices are paid. 

Any 1:1 coaching sessions that were not used during the duration of the program will be forfeited.

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4) Procedure
The time of the coaching meetings and/or location will be determined by Coach and Client based on a mutually agreed upon time. The Client and the Coach will meet virtually, on the link previously sent to the Client. If the Coach needs to change the format or video conferencing platform for a scheduled call, the Client will be notified prior to the scheduled appointment time.

5) Confidentiality
This coaching relationship, as well as all information (documented or verbal) that the Client shares with the Coach as part of this relationship, is bound by the principles of confidentiality set forth in the ICF Code of Ethics. However, please be aware that the Coach-Client relationship is not considered a legally confidential relationship (like the medical and legal professions) and thus communications are not subject to the protection of any legally recognized privilege. The Coach agrees not to disclose any information pertaining to the Client without the Client’s written consent. The Coach will not disclose the Client’s name as a reference without the Client’s consent.

Confidential Information does not include information that: (a) was in the Coach’s possession prior to its being furnished by the Client; (b) is generally known to the public or in the Client’s industry; (c) is obtained by the Coach from a third party, without breach of any obligation to the Client; (d) is independently developed by the Coach without use of or reference to the Client’s confidential information; or (e) the Coach is required by statute, lawfully issued subpoena, or by court order to disclose; (f) is disclosed to the Coach and as a result of such disclosure the Coach reasonably believes there to be an imminent or likely risk of danger or harm to the Client or others; and (g) involves illegal activity. The Client also acknowledges her/their/his continuing obligation to raise any confidentiality questions or concerns with the Coach in a timely manner.

6) Release of Information
The Coach engages in training and continuing education pursuing and/or maintaining ICF (International Coach Federation) Credentials. That process requires the names and contact information of all Clients for possible verification by ICF. By signing this agreement, you agree to have only your name, contact information and start and end dates of coaching shared with ICF staff members and/or other parties involved in this process for the sole and necessary purpose of verifying the coaching relationship, no personal notes will be shared. The Client can agree or disagree on their individual Client contract.
According to the ethics of our profession, topics may be anonymously and hypothetically shared with other coaching professionals for training, supervision, mentoring, evaluation, and for coach professional development and/or consultation purposes.

7) Cancellation Policy
1:1 Coaching Refund Policy:

All cancellations must be made 24 hours or more before the original start time of the session, or the session will be charged in full. If the Client needs to reschedule, she/they/he must do so 24 hours before the session start time. Last minute bookings can be made up to 12 hours in advance.

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Signature Program Refund Policy:

No refunds or cancellations will be accepted for any signature programs offered by the Coach. This includes but is not limited to the signature program entitled, "Break Free from Booze: How to Kick the Habit and Keep Your Life."

8) Record Retention Policy
The Client acknowledges that the Coach has disclosed her/their/his record retention policy with respect to documents, information and data acquired or shared during the term of the Coach-Client relationship. Such records will be maintained by the Coach in a format of the Coach’s choice (print or digital/electronic) for a period of not less than 3 years.

9) Termination
Either the Client or the Coach may terminate this Agreement at any time. All matters regarding payment will be subject to the Cancellation Policy (7) above. If a Client is found participating in bullying, hate speech or other behavior deemed derogatory toward other program participants or Clients of the Coach, the Coach has the right to remove client from the program and a refund will not be issued. 

10) Limited Liability
Except as expressly provided in this Agreement, the Coach makes no guarantees, representations or warranties of any kind or nature, express or implied with respect to the coaching services negotiated, agreed upon and rendered. In no event shall the Coach be liable to the Client for any indirect, consequential or special damages. Notwithstanding any damages that the Client may incur, the Coach’s entire liability under this Agreement, and the Client’s exclusive remedy, shall be limited to the amount actually paid by the Client to the Coach under this Agreement for all coaching services rendered through and including the termination date.
 

11) Entire Agreement
This document reflects the entire agreement between the Coach and the Client, and reflects a complete understanding of the parties with respect to the subject matter. This Agreement supersedes all prior written and oral representations. The Agreement may not be amended, altered or supplemented except in writing signed by both the Coach and the Client.
 

12) Dispute Resolution
If a dispute arises out of this Agreement that cannot be resolved by mutual consent, the Client and Coach agree to attempt to mediate in good faith for up to 60 days after notice given. If the dispute is not so resolved, and in the event of legal action, the prevailing party shall be entitled to recover attorney’s fees and court costs from the other party.

13) Severability
If any provision of this Agreement shall be held to be invalid or unenforceable for any reason, the remaining provisions shall continue to be valid and enforceable. If the Court finds that any provision of this Agreement is invalid or unenforceable, but that by limiting such provision it would become valid and enforceable, then such provision shall be deemed to be written, construed, and enforced as so limited.

14) Waiver
The failure of either party to enforce any provision of this Agreement shall not be construed as a waiver or limitation of that party's right to subsequently enforce and compel strict compliance with every provision of this Agreement.

15) Applicable Law
This Agreement shall be governed and construed in accordance with the laws of the State of Maine, without giving effect to any conflicts of laws provisions.

16) Binding Effect
This Agreement shall be binding upon the parties hereto and their respective successors and permissible assigns. 

 

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